Question 1

What is XeitoLabs?

Accepted Answer

XeitoLabs is a boutique practical systems consultancy helping London local service businesses improve enquiry handling, quote follow-up and client communication. We are not a marketing agency, a web design agency or a generic AI consultancy. We help businesses fix their client flow.

Question 2

What is a Client Flow Audit?

Accepted Answer

A Client Flow Audit is a practical review of how enquiries, quotes and follow-ups move through your business. We identify where jobs are slipping through the cracks and deliver a clear action plan within 7 days. It costs £295.

Question 3

Who is the Client Flow Audit for?

Accepted Answer

It is for London-based local service businesses — property maintenance companies, handymen, painters and decorators, gardeners, cleaners and other home-service businesses that rely on calls, WhatsApp and Google Business Profile.

Question 4

Is XeitoLabs an AI consultancy?

Accepted Answer

Not in the way most people understand the term. We use practical automation and simple systems where they genuinely help — but we are not here to sell you AI products or run technology experiments. We are a practical systems consultancy focused on fixing client flow.

Question 5

Is this a marketing agency?

Accepted Answer

No. We do not run ads, manage social media or create content. We help you organise and fix the enquiry flow you already have, so you convert more of the leads that are already coming in.

Question 6

Can this help if I only use WhatsApp?

Accepted Answer

Yes. Many of our clients primarily use WhatsApp and phone calls. You do not need a CRM, a website or any existing systems. We review how you currently work and recommend practical improvements.

Question 7

Do I need a CRM already?

Accepted Answer

No. We review your current setup, whatever it is — even if that means WhatsApp and a paper notepad. Part of the audit may recommend simple tools, but we never recommend tools for the sake of it.

Question 8

How long does the audit take?

Accepted Answer

The audit is delivered within 7 days of your initial call. The process involves a short application, a 20–30 minute discovery call, the review itself, and a walkthrough call when the report is delivered.

Question 9

How much does it cost?

Accepted Answer

The Client Flow Audit is £295. This is a pilot price. It includes the full review, the Enquiry Leak Report, the Priority Action Plan and a walkthrough call.

Question 10

What happens after the audit?

Accepted Answer

You receive a clear action plan. You can implement it yourself. If you want help setting up the systems, we discuss Client System Setup — there is no pressure to continue. The audit stands alone as a complete product.

Question 11

Do you only work in London?

Accepted Answer

Currently yes. We are focused specifically on London local service businesses. We may expand geographically in the future, but for now our focus is London.

Question 12

Why start with West and North West London?

Accepted Answer

We know this area well. Starting with a specific geography allows us to build deep expertise in local market conditions — pricing norms, competition patterns, common client behaviour — rather than spreading thin across the whole country.

Frequently asked questions.